The Anastasia Beverly Hills return policy 2026 allows customers to return eligible cosmetic products within a strict 30-day return window from the delivery date. The brand accepts unopened to gently used items, supporting its shade-match promise, but refuses heavily used or counterfeit products. Refunds are issued only to the original payment method, and direct exchanges are not available for online orders. Customers must return the product first and then place a new order if they want another shade or item. Shipping fees, customs duties, and most return postage costs are non-refundable, making it important to understand the rules before requesting a refund.
Summary Table
| Information | Details |
|---|---|
| Website | www.anastasiabeverlyhills.com |
| Return Window | 30 days from delivery |
| Refund Processing Time | 7–10 business days after approval |
| Refund Method | Original payment method only |
| Exchange Window | No direct exchanges online |
| Return Methods | Mail-in return to warehouse |
| Customer Service Phone | Not publicly listed (online support only) |
Anastasia Beverly Hills Return Policy Without Receipt
Returning items without proof of purchase can be challenging. Since refunds are linked to the original transaction ID, customers must provide details such as order confirmation emails or account history.
If the purchase cannot be verified, the return request may be rejected. This strict verification system helps prevent refund fraud and counterfeit product returns.
Refund & Exchange Policy
Anastasia Beverly Hills follows a refund-only model for online purchases. Direct exchanges are not supported.
Key refund rules include:
- Products must be returned within 30 days of delivery
- Refunds are processed after inspection and approval
- Funds are credited within 7–10 business days
- Customers must place a new order for replacements or shade changes
- Gift returns are refunded to the original buyer’s card
- Installment payments (buy-now-pay-later) are adjusted accordingly
Return Conditions & Exceptions
To qualify for a refund, items must meet specific hygiene and promotional requirements:
Important financial details:
- Original shipping fees ($5 or $14.95) are non-refundable
- Return shipping usually costs $8–$15, depending on the carrier
- Sales taxes are refunded based on the final refund amount
- International duties and VAT are not reimbursed
These costs can significantly reduce the total refund amount.
Promotional Returns (BOGO & Free Gifts)
Special promotions have strict return requirements.
For example:
- In Buy One Get One (BOGO) deals, both the paid and free items must be returned
- Returning only the paid item can result in refund refusal
- For BOGO50 offers, refunds may be adjusted to reflect the single-item price
- If a free gift was awarded after reaching a spending threshold, it must be returned if the final purchase total drops below that limit
This policy prevents misuse of promotional offers.
International Returns Policy
International customers can return products, but the process is often more expensive and complex.
Key considerations:
- Customers must cover full international return shipping costs
- Import taxes and customs duties are not refundable
- In some cases, return shipping can exceed 50% of the product’s value
- Local boutique policies may differ from the official global website rules
Because of these costs, international buyers should carefully check shades and product details before ordering.
Subscription Order Returns
Subscription purchases follow the same 30-day return rule, but cancellation timing is critical.
Important subscription terms:
- Customers receive reminders 30 days and 3 days before processing
- Once an order reaches the warehouse, it cannot be canceled
- Customers must receive the order and pay return shipping if they change their mind
Adjusting delivery dates in advance can help avoid unnecessary returns.
Faulty Items & Shipping Damage
If a product arrives damaged, customers should contact support immediately with clear photos and packing slip details.
In many cases:
- The brand may offer a replacement or refund without requiring a return
- Claims must be submitted quickly after delivery
- Delayed reports may result in claim denial
This photo-verification process speeds up resolution and reduces shipping delays.
Fake Products & Unauthorized Purchases
Returns are only accepted for authentic products purchased from official channels.
Security measures include:
- Batch code verification to confirm authenticity
- Returns denied for counterfeit or unauthorized marketplace purchases
- Protection against refund fraud and resale scams
Customers should always buy from approved retailers or the official website.
How to Return Items
Online Returns
Follow these steps:
- Submit a return request within 30 days
- Pack the item securely
- Ship it to the designated warehouse
- Wait for inspection and refund approval
Return shipping costs are usually the customer’s responsibility.
In-Store Returns
Online purchases cannot be returned to partner retailers.
Items bought from stores like Sephora or Ulta must be returned according to their policies.
FAQ
Can I return Anastasia Beverly Hills products after 30 days?
No. Returns submitted after the 30-day window are typically refused regardless of the reason.
What happens if my return is rejected?
If an item is considered overly used or ineligible, the refund may be denied and the product may not be sent back due to hygiene disposal rules.
Does Anastasia Beverly Hills refund shipping fees?
No. Both the original delivery cost and return postage are generally non-refundable.
Can I exchange a product for a different shade?
Direct exchanges are not available online. You must return the item and place a new order.
Are damaged items eligible for fast refunds?
Yes. Providing photo evidence quickly can lead to a replacement or refund without returning the item.
