The Above and Beyond Cosmetics return policy for 2026 offers a flexible yet hygiene-focused framework designed to balance customer satisfaction and sustainability. Most retail beauty items can be returned within 30 days, with refunds varying based on product condition and timing. Unopened products qualify for a full refund within 14 days, while later returns may receive store credit instead. Opened products are subject to usage thresholds and restocking fees, and certain hygiene-sensitive or clearance items are non-returnable. Understanding the brand’s return rules helps shoppers avoid fees, speed up refunds, and make confident purchases.
Summary Table
| Information | Details |
|---|---|
| Website | aboveandbeyondeverything.com |
| Return Window | 30 days from purchase or delivery |
| Refund Processing Time | Typically 7–10 business days after approval |
| Refund Method | Original payment (0–14 days) or store credit (15–30 days) |
| Exchange Window | Up to 30 days (defective items within 7 days) |
| Return Methods | Online RMA request or participating retail locations |
| Customer Service Phone | Not publicly listed – contact via website support |
Above and Beyond Cosmetics Return Policy Without Receipt
Returns without a receipt may still be considered if proof of purchase can be verified through order confirmation emails, QR-code tracking, or loyalty account history.
In most cases, refunds without receipts are issued as store credit only. Items must still meet all return eligibility conditions, including being within the 30-day return window and unused or minimally used.
Refund & Exchange Policy
Above and Beyond Cosmetics uses a tiered refund system in 2026:
- Unopened products (0–14 days): Full refund to the original payment method.
- Unopened products (15–30 days): Refund issued as store credit or eGift card.
- Opened items (less than 30% used): Eligible for store credit, often with a 25% restocking fee.
- Opened items (more than 30% used): Non-returnable due to hygiene regulations.
- Defective or damaged products: Full refund or exchange if reported within 7 days.
Return Conditions & Exceptions
To qualify for a refund or exchange, items must meet the following requirements:
- Must be returned within 30 days of purchase or delivery.
- Original packaging and hygiene seals must remain intact.
- Clearance and final-sale items are not eligible for return.
- Opened products may incur a 25% restocking fee.
- Returns without prior authorization (RMA) can face additional penalties or refusal.
- Refillable cosmetics: Bio-based refills cannot be returned once unwrapped.
- Durable aluminum cases are covered by a 12-month mechanical warranty.
How to Return Items
Online Returns
- Request a Return Merchandise Authorization (RMA) through your account.
- Pack the product securely with original packaging and proof of purchase.
- Ship the item using a tracked service (return shipping is customer-paid unless defective).
- Refunds are processed after inspection, usually within 7–10 business days.
In-Store Returns
Customers who purchased items at partner retail locations may return them directly for faster resolution.
Customers typically cover return shipping costs unless the product fault is verified. Additional fees may apply in certain situations:
- Late order cancellation: Around 20% restocking fee.
- Refused delivery: Approximately 15% deduction from the refund.
- Unauthorized return: Up to 20% penalty or refusal.
FAQ
Can I return opened makeup products?
Yes, but only if less than 30% has been used and the return is made within 30 days. These returns are usually refunded as store credit with a restocking fee.
How long does it take to receive a refund?
Approved refunds are generally processed within 7–10 business days. The timeline depends on inspection and the original payment method.
Are hygiene-sealed cosmetics returnable?
Only if the seal remains intact. Once opened, hygiene-sensitive items like mascara or lip products are typically non-returnable unless defective.
Do loyalty members get better return benefits?
Yes. Higher membership tiers may enjoy extended return windows (up to 60 days) and reduced or waived restocking fees.
What happens if I return a refillable product?
Durable aluminum cases may be replaced under a 12-month warranty, but bio-based refills cannot be returned once opened.
