The Too Faced return policy 2026 allows customers to return most products within 30 days of delivery if they are new or gently used. Refunds are issued to the original payment method, with processing typically completed in 3–5 business days, while banks may take 7–10 days to finalize the transaction.
However, the policy includes strict rules on overused items, final sale products, and promotional gifts, and returns may be rejected without refund if conditions are not met. Understanding these details can help you avoid delays, fees, or denied returns.
Too Faced Return Policy 2026 (Quick Answer)
The Too Faced return policy allows returns within 30 days, as long as items are gently used and purchased from toofaced.com.
Key facts:
- Return window: 30 days
- Condition: New or gently used
- Refund time: 3–5 days (processing) + 7–10 days (bank)
- Shipping fees: Non-refundable (unless defective)
- Late returns: May be refused or refunded as store credit only
Summary Table
| Information | Details |
|---|---|
| Website | toofaced.com |
| Return Window | 30 days from delivery |
| Refund Processing Time | 3–5 days + 7–10 business days |
| Refund Method | Original payment / eGift card |
| Exchange Window | 30 days |
| Return Methods | Online (mail-in only) |
| Customer Service Phone | Not publicly listed |
Too Faced Refund Time (Exact Timeline)
Here is how long a refund takes:
- Return inspection: ~3 business days
- Refund issued: 3–5 business days
- Bank processing: 7–10 business days
👉 Total time: 10–15 days depending on your payment provider.
If you don’t have a receipt:
- Your order must be verified through your account
- Returns may be rejected if unverifiable
- Refunds may be issued as an eGift card only
Items purchased from retailers like Sephora or Ulta cannot be returned to Too Faced.
Refund & Exchange Policy
Too Faced accepts returns and exchanges within 30 days under these conditions:
- Items must be new or gently used
- Returns are subject to inspection approval
- Refunds are issued to the original payment method
Refund methods:
- Credit/Debit card: 7–10 days
- Gift card: refunded as a new eGift card
- Split payment: refunded to card first, then gift card
Late returns:
- After 30 days, returns may be:
- ❌ Rejected
- ✅ Or refunded as store credit only (discretionary)
Return Shipping Fees
- Return shipping is usually deducted from your refund (~$8–$15)
- Original shipping fees are non-refundable
- Shipping is refunded only if the item is defective or incorrect
Return Conditions & Exceptions
To qualify for a return:
- Items must be gently used (not empty or heavily used)
- Products must pass a strict inspection process
- Returns must be made within 30 days
Non-returnable items:
- Final sale or clearance items
- Personalized or engraved products
- Gift cards
Additional important rules:
- Items from other retailers are not accepted
- Rejected returns are not sent back to the customer
- Excessively used items will be denied
Gift With Purchase Policy
If your order included a free gift:
- You must return the gift with your order
- If not returned:
- The value may be deducted
- Or the return may be fully rejected
Why Too Faced Can Refuse Your Return
Too Faced may deny your return in the following cases:
- Product is overly used or nearly empty
- Return is made after 30 days
- You show excessive return behavior
- Item was previously replaced as goodwill
- Suspected fraud or abuse
⚠️ If denied:
- ❌ No refund issued
- ❌ Product is not returned to you
How to Return Items
Online Returns
To return an item:
- Go to Too Faced website
- Click “Start a Return”
- Generate your return label
- Ship the item back
Processing:
- Inspection within ~3 days
- Refund issued after approval
In-Store Returns
Too Faced does not accept in-store returns for online purchases.
If purchased from:
- Sephora
- Ulta Beauty
➡️ You must return items to the original retailer.
Returns for Sephora & Ulta Purchases
For third-party purchases:
- Returns must be made directly to the retailer
- Too Faced will not process these returns
Typical retailer rules:
- 30-day window for full refund
- After that: store credit only (Ulta)
- Proof of purchase required
⚠️ Items sent to Too Faced by mistake may be discarded.
Holiday Return Policy 2026
Too Faced offers extended returns during holidays.
For purchases between:
- November 1 – December 31
➡️ Return deadline:
- January 31, 2026
Conditions still apply:
- Items must be gently used
- Shipping fees may still apply
Faulty Items & Shipping Fees
If you receive a defective or incorrect item:
- You get a full refund
- Including shipping and duties
Requirements:
- Report the issue immediately
- Keep packaging or provide photos
For non-defective returns:
- Shipping fees are not refunded
FAQ
Can Too Faced refuse my return?
Yes, returns can be denied if items are overused, late, or show abuse patterns. In that case, no refund is issued.
How long do Too Faced refunds take?
Refunds take 3–5 business days to process and 7–10 days to appear in your account.
Do I need to return free gifts?
Yes, free gifts must be returned. Otherwise, your refund may be reduced or denied.
Can I return used makeup?
Yes, but only if it is gently used. Overused products may be rejected after inspection.
Can I return items after 30 days?
Late returns may be rejected or refunded as store credit only, depending on the situation.
